Privacy Policy

Last updated: March 2025

Sensible ("we," "us," or "our") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

Information We Collect

We may collect the following personal information when you interact with our website:

• Name - provided when you call or email us to request service or a quote
• Email address - provided when you contact us or submit a form
• Phone number - provided when you request a callback or submit a service inquiry
• Company name and facility details - provided when you request a service assessment
• Message content - any information you include in a contact form submission

We only collect personal information that you voluntarily provide to us. We do not purchase or obtain personal data from third-party sources.

How We Use Your Information

The information we collect is used for the following purposes:

• Responding to your inquiries and service requests
• Providing HVAC services, quotes, and consultations
• Scheduling and coordinating service appointments
• Communicating important information about our services
• Improving our website and customer experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site. We use the following types of cookies:

• Session cookies - temporary cookies that expire when you close your browser, used to maintain your session while navigating our site
• Analytics cookies (Google Analytics) - used to collect anonymized data about website traffic and usage patterns, helping us improve our website

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

Third-Party Services

Our website may use the following third-party services:

• Google Analytics - to analyze website traffic and visitor behavior. Google Analytics collects anonymized data and is governed by Google's Privacy Policy.
• Google Maps - to display our location and service areas. Google Maps is governed by Google's Privacy Policy.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption to secure data transmitted between your browser and our servers. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information from our records
• Opt out of any communications from us

To exercise any of these rights, please contact us using the information provided below.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.